Shipping Information

• Standard Shipping (10 Business Days): Your order will typically arrive within 10 business days via DHL.
• Expedited Shipping (4 Business Days): If you need your order faster, we offer expedited shipping for an additional $30, with delivery expected within 4 business days.

Please note that shipping times are estimates and may vary due to external factors.

Return & Exchange Policy

We want you to love your purchase, but we understand that sometimes things don’t go as expected. Below are our guidelines for returns and exchanges:

Returns

If you aren’t satisfied with the quality of your order or if the product doesn’t match the photos, you have 14 days from the delivery date to initiate a return and request a refund.

How to Start a Return

1. Contact Us: Email our customer support at [simo7aq@gmail.com] or via Whatsapp +212638459167 within 14 days of receiving your order.
2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Follow Instructions: We’ll provide you with a return authorization and next steps for sending the item(s) back.

Return Conditions

• Items must be unused, in their original packaging, and in the same condition you received them.
• A proof of purchase (e.g., order confirmation or receipt) is required.
• Return shipping costs may be the responsibility of the customer unless the return is due to a defective or incorrect item.

Refunds

• After we receive and inspect your returned item(s), we will notify you of the status of your refund.
• If approved, your refund will be processed to your original payment method. It may take several business days for the refund to appear on your statement.

Exchanges

We provide detailed size information (including length) in each product description to help you choose the best fit. If you still need to exchange your item for a different size:

1. Contact Support: Reach out to us at [simo7aq@gmail.com] or via Whatsapp +212638459167 within 14 days of delivery.
2. Exchange Fee: A $20 exchange fee applies to cover shipping and handling costs for sending out the new size.
3. Ship It Back: We’ll give you instructions on sending the original item back. Once received and inspected, we’ll ship the replacement size.

Questions?
If you have any questions or concerns about our Return & Exchange Policy, feel free to email us at [simo7aq@gmail.com] or via Whatsapp +212638459167. We’re here to help!

Thank you for shopping with us.